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Privacy Policy

PRIVACY POLICY 

Last updated September 05, 2023 

This privacy notice for DR KARLA CLINIC LTD (Trade name Dr Karla Clinic) (‘we‘, ‘us‘, or ‘our‘), describes how and why we might collect, store, use, and/or share (‘process‘) your information when you use our services (‘Services‘), such as when you: 

Visit our website at https://drkarlaclinic.com .

Engage with us in other related ways, including any sales, marketing, or events 

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@drkarlaclinic.com . 

 

  1. WHAT INFORMATION DO WE COLLECT? 

Personal information you disclose to us 

In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. 

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us. The personal information we collect may include the following: names, phone numbers, email addresses, mailing addresses, job titles, usernames, passwords, contact preferences, contact or authentication data, billing addresses, debit/credit card numbers, transactional data, usage data, marketing and communications data.

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: health data, financial data, genetic data, data about a person’s sex life or sexual orientation information revealing race or ethnic origin.

Health Information. Considering the nature of services we offer to our clients, it is often necessary for us to utilize information related to your health. Health information is categorized as special personal data, even in its broadest sense, necessitating an additional legal basis for its use. When we employ health information to provide our services to you, or in preparation for providing these services, our additional legal basis for such use is the necessity to provide you with healthcare or treatment. You may be requested to provide details that can impact potential treatments and products, including medications, medical history, allergies, lifestyle factors such as occupation and travel plans, medical treatments, and ongoing health concerns. Please rest assured that this data is securely stored and exclusively used to provide you with advice on suitable treatments. 

 

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe, Pabau and SumUp. You may find their privacy notice link(s) here: https://stripe.com/gb/privacy, https://pabau.com/privacy-policy/ and https://www.sumup.com/en-gb/privacy/ .

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called ‘HOW DO WE HANDLE YOUR SOCIAL LOGINS?’ below. 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. 

It’s important to note that, we do not gather any other Special Categories of Personal Data about you. This includes information related to religious or philosophical beliefs, political opinions, trade union membership, or biometric data. Additionally, we do not collect any information about criminal convictions or offenses.

 

Information automatically collected 

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. 

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. 

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes: 

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings. 

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information. 

Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services. 

Information collected from other sources 

In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources. 

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g. Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings. 

  1. HOW DO WE PROCESS YOUR INFORMATION? 

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including: 

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. 

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. 

To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. 

To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. 

To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services. 

To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user. 

To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services. 

To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see ‘WHAT ARE YOUR PRIVACY RIGHTS?’ below. 

To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.

To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.


To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.


To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. 

To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm. 

  1. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION? 

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests. 

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information: 

Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent. 

Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you. 

Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to: 

Send users information about special offers and discounts on our products and services

Develop and display personalised and relevant advertising content for our users

Analyse how our Services are used so we can improve them to engage and retain users 

Support our marketing activities 

Diagnose problems and/or prevent fraudulent activities 

Understand how our users use our products and services so we can improve user experience 

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. 

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person. 

  1. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? 

In Short: We may share information in specific situations described in this section and/or with the following third parties, but not restricted to:

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties‘) who perform services for us or on our behalf and require access to such information to do that work. They cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The third parties we may share personal information with are as follows: 

Advertising, Direct Marketing, and Lead Generation: Google AdSense, Instagram and Facebook Audience Network, Google Analitics

Allow Users to Connect to Their Third-Party Accounts: Facebook account and Instagram account 

Communicate and Chat with Users: WhatsAspp and Outlook 

Content Optimisation: Google Site Search 

Functionality and Infrastructure Optimisation: Pabau 

Invoice and Billing: Stripe, Mettle and SumUp 

Social Media Sharing and Advertising: Facebook advertising and Instagram advertising 

Web and Mobile Analytics: Google Tag Manager 

Website Hosting: WordPress.com and Godaddy 

Medical Services: Referrals for other doctors or psychologists 

Medical Services: General Practitioners (in order to get more relevant information or inform them)

Medical Suply: For Medical Prescription

 

We also may need to share your personal information in the following situations: 

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 

Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions. 

  1. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? 

In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. 

  1. HOW DO WE HANDLE YOUR SOCIAL LOGINS? 

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you. 

Our Services may offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. 

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps. 

  1. HOW LONG DO WE KEEP YOUR INFORMATION? 

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal and medical requirements). 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 

  1. HOW DO WE KEEP YOUR INFORMATION SAFE? 

In Short: We aim to protect your personal information through a system of organisational and technical security measures. 

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. 

  1. DO WE COLLECT INFORMATION FROM MINORS? 

In Short: We do not knowingly collect data from or market to children under 18 years of age. 

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@drkarlaclinic.com. 

  1. WHAT ARE YOUR PRIVACY RIGHTS? 

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. 

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (vi) if applicable, to data portability; and (vii) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?‘ below. 

We will consider and act upon any request in accordance with applicable data protection laws. 

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. 

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner. 

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. 

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. 

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. 

Account Information 

If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal and medical requirements. 

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services. 

If you have questions or comments about your privacy rights, you may email us at info@drkarlaclinic.com . 

  1. CONTROLS FOR DO-NOT-TRACK FEATURES 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. 

  1. USE OF YOUR DATA 

Based on the aforementioned information, your data may be utilized for any of the following purposes:

Providing our medical and healthcare products and services to you. 

Addressing your healthcare requirements by personalizing and tailoring our services and products to meet your specific needs. 

Engaging in communication with you, which may encompass, but is not limited to, responding to your emails or phone calls, arranging in-person meetings, sending appointment reminders, conducting follow-ups, soliciting further feedback, and corresponding with you regarding any post-treatment care requirements. 

Furnishing you with requested information via email or postal mail. 

Administering and overseeing your account, including managing financial transactions. 

  1. WHO MAY WE SHARE YOUR PERSONAL INFORMATION WITH? 

We may find it necessary to disclose your personal information to health authorities, NHS Trusts, special health authorities, legal entities, ambulance services, as well as any other healthcare practitioners or providers associated with your healthcare plan or records. 

Additionally, with your explicit consent and in adherence to stringent data-sharing protocols governing its usage, we might also share your information with social services, educational services, local authorities, voluntary sector providers, and private-sector entities. 

It is important to note that before transferring any of your personal data outside the European Union, we are obligated to comply with strict legal requirements. Please be aware that we will always seek your clear and unequivocal consent before sharing personal information with individuals who are not typically involved in your healthcare but may need to be informed for various reasons. We understand that some patients may prefer not to have their NHS GP informed about specific matters. We always offer you the choice to decide whether we should communicate and update your NHS GP or refrain from doing so. This matter will be discussed with you during the course of treatment. 

It is important to emphasize that all organizations must provide personal data in accordance with a court order or as mandated by the law. Rest assured, we will not disclose more information than is specifically requested, and we will strictly adhere to the legal requirements and court orders in this regard. 

  1. DO WE MAKE UPDATES TO THIS NOTICE? 

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. 

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. 

  1. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 

If you have questions or comments about this notice, you may email us at info@drkarlaclinic.com or contact us by post at: 

Dr Karla Clinic (DR KARLA CLINIC LTD)

10, Harley Street
London W1G 9PF
England 

  1. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? 

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: info@drkarlaclinic.com. 

  1. Third Party Websites

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.